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Composite applications
Do your CSRs have easy access to everything in your portfolio, so they can quickly identify the right product for each customer?

Afni Desktop Integration technology turns CSR computers into dynamic portals that prioritize and present information—so our agents can keep pace with your changing portfolio.

Advanced call routing technology
How well are your call centers managing the volume? Are your average call wait times too long?

We improve call flow with our IQ technology, an advanced routing system that channels calls through to the first available CSR—so we'll be able to handle more calls and provide faster customer service.

Automated voice technology
Do your CSRs handle calls from start to finish—even if they may not be the best person for the job?

Our automated voice technology collects as much customer information as possible before our agents get involved—so calls can be routed to the most appropriate CSRs, who have all the right information at their fingertips to speak knowledgeably to the customer.

Best practices for technology support
Is your IT staff too busy or not qualified to keep up with your call center technology?

When you partner with Afni, you have access not only to the most advanced call center technologies, but also to the support professionals who are certified in industry best practices standards—so they can keep these technologies running smoothly.

To learn how Afni can help you make faster use of new technologies, contact us.

Turn my call center into a revenue generator

Upgrade my CSR skills

Make faster use of technologies

Improve or increase my collections

Insurance Industry

Increase speed of subrogation
recoveries

Improve my subrogation recoveries