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Care with a solutions sell
Do your agents have the skills and enthusiasm to perform as sales agents?

Our agents are trained to combine first call resolution with proactive selling—helping you up-sell and cross-sell your products and services without sacrificing the quality of customer care.

Campaign-driven inbound selling
Can your call center support marketing campaigns at the same time agents are handling customer care?

Afni offers multi-channel marketing campaigns and customized programs that turn caller interest into sales. Of course, customer care remains the No. 1 priority—so you'll meet your marketing objectives while strengthening your long-term customer relationships.

Save and retention outsourcing
Do your agents have strategies to follow in order to retain customers who call in to disconnect?

Our experts quickly analyze calls for disconnect, and they quickly develop strategic programs to save them. Special Save Centers use a combination of trained CSRs and proven incentives to improve save rates by as much as 400 percent.

Revenue assurance program
Are your CSRs spending a significant amount of time on delinquent accounts, yet you're still losing that money?

When Afni handles your delinquent accounts, your agents remain free to handle other revenue-generation and customer care interactions. And when customers respond to disconnect notices, their calls are routed to our automated payment system—so they can pay with a credit card or talk a live agent.

To learn how Afni can turn your call center into a revenue generator, contact us.

Turn my call center into a revenue generator

Upgrade my CSR skills

Make faster use of technologies

Improve or increase my collections

Insurance Industry

Increase speed of subrogation
recoveries

Improve my subrogation recoveries