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Supplemental staffing for required skills
Do you have unlimited call center capacity to supplement your operations on demand?

We can bridge the gap on functions beyond the skills of your internal staff—with customized programs including multi-lingual support and technically-trained teams who can be quickly deployed across 11 call centers that operate 24/7, 365 days a year.

Performance analysis
Do you know where your staff is lacking—and how to improve those deficiencies?

We continually assess performance, identify strengths and weaknesses, and develop a custom action plan—enabling Afni to provide the call center support that improves the performance of our CSRs on your behalf.

Rapid performance development training
Do you have CSRs with the knowledge and ability to work on specific projects?

Our unique training method gets fully capable CSRs performing more productively weeks faster than the industry norm. Training topics relate back to their core tasks and show how new information relates to KPI requirements.

Afni coaching model
Do you need a coaching model that drives consistent, high quality performance?

Our systematic coaching model identifies expectations and translates them into behaviors your agents will find easy to grasp and implement—ensuring you'll meet or exceed customer expectations.

To learn how Afni can help you upgrade your CSR skills, contact us.

Turn my call center into a revenue generator

Upgrade my CSR skills

Make faster use of technologies

Improve or increase my collections

Insurance Industry

Increase speed of subrogation
recoveries

Improve my subrogation recoveries