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Outsource off-line and back-office processes
What if you could give non-core activities to an outsourcing partner who can deliver the same—or better—results at a potentially lower cost?

These are our core competencies: Customer care services, billing inquiry and order processing, credit management and redirect. We've developed and invested in these capabilities so you don't have to.

Outsource specialized customer interaction
Do you have technically trained teams on board to handle calls that require specialized interaction?

Our technically trained teams provide comprehensive technical product support, first call resolution results and call escalation when necessary. And our CSRs can make contact in multiple languages to strengthen relationships across your customer base.

Call optimization through technology
What if you could have access to leading-edge technologies without having to invest in those technologies yourself?

We take advantage of technologies that have increased productivity up to 30 percent over in-house call centers. Products like 1Q, Virtual CSR and Afni Desktop Integration help minimize call wait-times and give CSRs the information they need to maximize results, prioritize the presentation of information and automatically record notes during calls.

Rapid performance development training
How long does it take you to get new CSRs up and running?

Our unique training method gets fully capable CSRs performing more productively on your behalf weeks faster than the industry norm. We start with key performance requirements, then tailor training so it always relates back to their core tasks.

Productivity opportunity analysis
What if your outsourcing partner could provide an in-depth analysis of your call center workflow and recommend improvements?

We'll review current operations, examine technology, analyze bottlenecks and prioritize improvements—applying industry best practices to optimize efficiency of all your call-based customer interactions.

To learn how Afni can help you increase staff productivity, contact us.

Reduce my operating costs

Increase staff productivity

Upgrade my CSR skills

Manage my call center capacity and availability

Make faster use of technologies

Insurance Industry

Increase speed of subrogation
recoveries

Maximize productivity of claims handling

Improve my subrogation recoveries