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Capacity outsourcing within 30 days
When a need for additional capacity arises, how long does it take to get CSRs working on your behalf?

Our flexible CSR staff is located throughout the country and can be fully deployed to handle your call center overflow within 30 days—or sooner.

Customer center development within 90-120 days
Do you need a customized call center to support a specific customer program?

We can support up to 48 different types of customer lifecycle programs—and we'll have a strategy developed and deployed within 90 to 120 days. We optimize call interactions by using knowledgeable CSRS, advanced communications technology and state-of-the-art performance measurements.

Access to specialized skill sets
Do you need CSRs who are multi-lingual and technically skilled?

We can help you serve a wide range of ethnically diverse markets, making customer contact in English, Spanish, Korean, Vietnamese and others. And our dedicated, technically trained teams can provide first-call resolution for a number of complex technical issues.

Access to specialized technology
Do you have the latest productivity-enhancing technologies to free up capacity in your call center?

We employ the latest technologies to help you increase productivity up to 30 percent—without incurring the capital expense. Products like 1Q, Virtual CSR and Afni Desktop Integration minimize call wait-time, give CSRs the information they need, prioritize that information and automatically record notes during the call.

To learn how Afni can help you manage capacity and ensure availability, contact us.

Reduce my operating costs

Increase staff productivity

Upgrade my CSR skills

Manage my call center capacity and availability

Make faster use of technologies

Insurance Industry

Increase speed of subrogation
recoveries

Maximize productivity of claims handling

Improve my subrogation recoveries