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Experienced staffing
What if you had an outsourcing partner who could make your workload more manageable?

We've leveraged our industry and staff expertise in insurance subrogation and collections to create a production-focused business unit that can more effectively and efficiently manage accounts through the subrogation process. Our subrogation team is made up of more than 100 insurance-based specialists located in multiple facilities across the United States—enabling us to mobilize quickly on your behalf. And when you outsource with Afni, you have the flexibility to redeploy staff to other areas of your business.

Results-oriented call execution
What if you could work with an outsourcing partner whose agents can convert a higher number of calls to collections and reach targeted parties outside of normal work hours?

Negotiating with the tortfeaser is "the moment of truth." We demonstrate our superior ability to capitalize on these moments with a unique call handling approach: setting the tone of Urgency, maintaining Control of the conversation, and being Persistent while maintaining the utmost professionalism. We further drive recoveries with expanded hours of operation, performance incentives, quality monitoring of calls and multiple customer payment options.

Productivity-enhancing technology
What if you could take advantage of the latest automation technology to make every claimant contact more efficient?

We invest in collection-focused technology to automate subrogation activities and drive higher results. Digital scanning, predictive dialing, outbound messaging, integrated voice response, call monitoring, automated letters, dedicated lines and an automated Claim Tookit help eliminate time-consuming manual processes and enable agents to efficiently complete arbitration contentions.

Subrogation collection system
What if your subrogation claims workload automatically managed for maximum productivity?

Proprietary, collection-based software drives our subrogation activities—aligning people and processes to achieve maximum productivity. The system supports multiple treatment strategies, prioritizes analyst workloads, integrates seamlessly with your system, eliminates excess data handling and solves the problem of missed statute dates with automatic reminders to managers and team members.

To learn how Afni can help you maximize subrogation productivity, contact us.

Reduce my operating costs

Increase staff productivity

Upgrade my CSR skills

Manage my call center capacity and availability

Make faster use of technologies

Insurance Industry

Increase speed of subrogation
recoveries

Maximize productivity of claims handling

Improve my subrogation recoveries