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Cost-saving strategies
Could your business benefit from new strategies that drive costs out of the collection process?

We leverage new technologies and business partners so we can deploy the right collection strategies with the right customers at the right time to maximize performance and reduce costs. We offer flexible pricing structures and give you the option to "test-pilot" new strategies and corresponding commission rates.

Segmentation and scoring
Is your portfolio segmented so you can apply treatment dollars where they will have the greatest impact?

We'll help prioritize accounts that will yield the highest results so you can focus your treatment dollars to achieve optimal returns. We do this through sophisticated scoring techniques, empirical data, industry technology and information from external resources.

Automation to reduce staffing costs
What if you could reduce the "people costs" associated with collections while maintaining or even improving your collection rates?

Our state-of-the-art technologies reduce dependence on live agents. Customers benefit from a self-help website that offers anytime-anywhere collections. And Interactive Voice Response applications gather account information from callers without the need for live agents.

Proven integration methodology
Would you like to partner with an agency but are hesitant because of the costs and headaches associated with IT integration?

We employ a proven integration methodology that results in lower start-up costs and fewer demands on your time to address integration issues. Our robust internal IT organization easily integrates to your collection interface.

Minimal ongoing expenses
Would you like a partner who is self-sufficient in operations on your behalf?

Our collection personnel drive toward self-sufficiency-directly accessing your system for bill copies and validation so they don't burden your staff with questions that take away from their core functions. We'll keep you updated on accounts with weekly reports.

To learn how Afni can help you reduce operating costs, contact us.

Reduce my operating costs

Increase staff productivity

Upgrade my CSR skills

Manage my call center capacity and availability

Make faster use of technologies

Insurance Industry

Increase speed of subrogation
recoveries

Maximize productivity of claims handling

Improve my subrogation recoveries